| Welcome to the First Customer Success Bulletin of 2021! |
Our goal here is simple, we want you to be successful with all your Viewpoint products and services. Our new quarterly publication is designed to help you understand and take advantage of all the Viewpoint resources.
Did you know that every Viewpoint user has access to three customer programs? These programs work in conjunction to make sure you get the support and training you need to maximize your technology investment and utilize Viewpoint products to their fullest extent. They also enable you to easily connect with other Viewpoint users, stay on top of important industry news and advance your construction career. Learn all about Viewpoint Customer Portal, Viewpoint Academy and Viewpoint Network in our Customer Success Resources Guide. |
| Announcing the New Viewpoint Help |
The Information Experience Team recently launched Viewpoint Help in order to consolidate multiple online help systems into a single resource.
Check out our blog to learn how a single platform for online help will provide a connected user experience to mirror our ViewpointOne suite of integrated construction solutions. |
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| The Punch List! Viewpoint Customer Solution Review Webinar |
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Join us on February 25th for a webinar overview of Customer Solution Review by a representative from the Professional Services Team.
What is a Customer Solution Review and why do you need one? Here are a few reasons:
- You're looking to ensure your organization is getting the most out of your Viewpoint solutions
- You've experienced employee turnover
- You need to make updates in your business processes
We know your organization has probably experienced a few changes since implementation and your software may need an evaluation to maximize efficiency. Register to learn more and get the most out of Vista. |
| New in the Customer Portal – Subscribe to Knowledge Articles & Issues |
Have you ever wished you were notified when a knowledge article or issue was updated? With the new subscription feature in the Viewpoint Customer Portal, you can now receive those updates through email.
Through this new feature, you can subscribe to articles and see your subscriptions in the “My Notifications” area of the Viewpoint Customer Portal. In addition getting notifications when an article is updated, this is an easy way to save and access your favorite articles.
When you subscribe to an issue, you no longer have to open a support case unless you need help with a workaround. Our development team now looks at both subscribers and cases when reviewing the impact of an issue.
For details and step by step instructions on how to use this new feature, refer to this knowledge base article: Subscribe to Knowledge Articles & Product Issues to Receive Notifications. |
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| Check Out What's New in the Viewpoint Academy |
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It's that time of year again! Whether this is your 1st or 30th year-end processing with Viewpoint, we know there are things you might need help remembering. We've created and gathered the resources you need with tutorials that include videos, checklists, and helpful links.
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| Integrated Solutions Training |
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Browse Viewpoint Academy for even more resources including courses, quick tips, and role-based learning plans! |
| Viewpoint Product Releases |
| Did you know that we now have a Viewpoint Product Releases live blog? This blog will be continually updated to showcase the latest Viewpoint product releases and enhancements. Whether full product releases, individual enhancements, or important Viewpoint technology news, you’ll find all the product updates that matter to your business — right here, in one location. Be sure to check back often, bookmark this blog and scroll down to see earlier product releases and news! |
| Get the Inside Look at Viewpoint Analytics – Take the Virtual Tour |
| As part of the ViewpointOne suite of solutions, Viewpoint Analytics helps contractors predict and prepare for optimal project and business performance, by accessing and analyzing data captured across the company-in the back office and from project managers in the field. Viewpoint Analytics intelligently aggregates data for easy to consume self-service reporting all on the web. |
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