Your Guide to Trimble Viewpoint Customer Success Resources
Support. Learn. Connect.
Did you know that every Trimble Viewpoint customer has access to four programs designed to help you be successful and get the most out of your Trimble Viewpoint solutions?
Your Customer Success Resources
The Network
The Network is YOUR online user community. Members can connect with other Trimble Viewpoint users, participate in active discussion forums, access product resources, share product feedback and insight, and much more. All while being rewarded for participation!
Viewpoint Academy
On Viewpoint Academy you will find quick tips to improve your workflows, learning plans that
guide you through role-based training programs, live instructor-led courses and certification programs designed to make you the expert your company needs.
Viewpoint Customer Portal
The Viewpoint Customer Portal is your one-stop for support and product knowledge. Chat with support specialists, open a support ticket, troubleshoot technical issues, download
the latest releases, access product resources, and much more.
Viewpoint Help
Viewpoint Help gives you access to comprehensive product documentation through content for multiple products and versions, easy sharing and socializing of articles, and the ability to print or create PDFs of individual Help articles or entire sections of content.
Learn More About Each Resource
The Network
This is YOUR online user community. Learn all about The Network, how you can join, and more in this video.
Viewpoint Academy
Find hundreds of hours of FREE role-based, self-paced product training, awesome instructor-led courses, and more.
Customer Portal
Chat with support, open a support ticket, or browse our hundreds of troubleshooting articles.
Viewpoint Help
Are you looking for a single resource where you can find up-to-date information like product how-to's, getting started materials, videos, and more? We've got you covered.
Trimble Viewpoint's Customer Success Resource
View this on-demand webinar and learn more about each of our customer success resources!
Five Hidden Gems for Customer Success
Check out these Five Hidden Gems or features that you may not know about that will make your work-life a little easier (we promise)!
Customer Success Resources Blog Series
Q3 2024 Customer Success Bulletins
FAQs
Are these resources free?
Yes! Each of these resources are free and available to you as part of your Trimble Viewpoint software subscriptions.
How do I access each of these resources?
The Network:
It’s easy to become a member of the Network. Visit us here and click the join button to
create your account.
Viewpoint Academy:
From the Viewpoint Academy sign-in screen, click the Trimble ID button. Log in using your existing Trimble ID account, or create a new one.
Viewpoint Customer Portal:
An authorized user at your company can set up your account in our Customer Portal at support.viewpoint.com.
Viewpoint Help:
Viewpoint help is available to everyone and anyone. Just head to https://help.viewpoint.com/en.
I have more questions, who do I contact?
Viewpoint Academy: [email protected]
The Network: [email protected]
Viewpoint Help: [email protected]
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